Privacy Policy
Introduction
Furvia, Inc. ("Furvia," "we," "us," or "our") values user privacy and is committed to protecting personal information. This Privacy Policy explains what we collect, how we use it, who we share it with, and the rights you have over your information when you use the Furvia app, website, or related services (the "Services").
Information We Collect
We collect only the information necessary to operate the platform, including:
- Account details (name, email, phone number, login credentials)
- Pet information you choose to add to your profile (name, breed, age, photos)
- Booking information (services requested, dates, scheduling, communications between pet parents and providers)
- Content shared within the community, such as photos, videos, and stories
- Payment-related data required to complete transactions
- Device, log, and usage data needed to keep the Services secure and reliable
Payments
Payments are processed securely through third-party providers. Furvia does not store full payment credentials such as card numbers or bank account details. Payment processors handle that information directly under their own security standards.
User-Generated Content
User-generated content—including photos, videos, stories, and messages—is visible based on platform settings and community guidelines. You maintain control over what you share and may edit or remove your content at any time from within the app.
How We Share Information
We do not sell personal data. Information is shared only with service providers when necessary to:
- Deliver the Services you request (such as connecting pet parents with caregivers)
- Process payments through trusted payment partners
- Maintain platform functionality, security, and customer support
- Comply with legal obligations or respond to lawful requests
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at admin@furviainc.com. We will respond to verified requests within a reasonable timeframe.
Data Retention
We retain personal information only for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Children
The Services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify users through the app or by email. Continued use of the Services after an update means you accept the revised policy.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
Furvia, Inc.
Support & Administration
Email: admin@furviainc.com
Website: www.furviainc.com